At Dubai Motor Insurance, your privacy is important to us. By submitting any information about yourself, and where applicable about others, through this website, you consent to the use of that information as described in this Privacy Policy.
The internet is not a completely secure medium. However, we are committed to protecting your privacy and safeguarding the personal information you provide to us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights in relation to your personal data.
We recommend that you read this Privacy Policy carefully before providing any information to us.
The Information We Collect and How We Use It
Within this website, we may ask you to provide relevant personal information in order to process your enquiry, provide insurance-related services, prepare quotations, respond to your requests, maintain your policy records, and support you with any questions or claims-related matters.
The personal information we may collect may include:
- Name and contact details
- Email address and phone number
- Vehicle details
- Emirates ID or other government-issued identification, where required
- Driving licence information
- Policy and quotation details
- Payment or financial information, where applicable
- Communication preferences
- IP address, browser information, and device details
- Any additional information you voluntarily provide through our forms or communication channels
We collect and process your information lawfully, fairly, and transparently for specified purposes, including providing insurance services, complying with legal obligations, improving our services, and responding to your requests.
Sharing of Personal Information
All personal information supplied by you will be treated confidentially. Your information may be held in our systems or in the systems of our authorised agents, partners, service providers, or subcontractors.
We will not disclose your personal information to third parties except where:
- You have provided consent
- It is necessary to provide the product or service you requested
- It is required for administration, underwriting, claims, compliance, or legal purposes
- It is permitted or required by law
- It is necessary to protect our legal rights or prevent fraud
We may share your information with authorised insurance providers, brokers, service partners, payment processors, technology providers, or regulatory authorities where required.
Some service providers may be located outside the UAE or GCC. Where personal data is transferred outside the region, we will take appropriate steps to ensure that your information is handled securely and used only for the purposes for which it was provided.
Marketing Communications
Dubai Motor Insurance may contact you by telephone, email, SMS, WhatsApp, or other communication channels to provide information about insurance products, services, offers, or updates that may be relevant to you.
If you do not wish to receive marketing communications, you may notify us at any time or use the unsubscribe option where available.
Checks and Verification
As part of providing insurance-related services, we may carry out certain checks or exchange information with relevant databases, insurance providers, credit-referencing agencies, regulatory bodies, or authorised partners.
These checks may be required for quotation, underwriting, fraud prevention, policy administration, or claims handling purposes.
Children’s Privacy
Our website and services are not intended for use by minors under the age of 16. We do not knowingly collect personal data from children unless it is necessary for a specific insurance-related service and appropriate consent from a parent or legal guardian has been obtained.
Cookies
When you visit our website, we may use cookies or similar technologies. Cookies are small text files placed on your device that help us recognise repeat visitors, understand user behaviour, improve website performance, and provide a better browsing experience.
Cookies may be used for:
- Website functionality
- Analytics and performance tracking
- Improving user experience
- Marketing and advertising purposes
- Remembering user preferences
Most browsers accept cookies automatically. You may disable cookies through your browser settings. However, disabling cookies may affect some website features and functionality.
How We Protect Your Information
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure.
Where personal information is submitted through our website, we use secure technology such as SSL encryption to help protect data during transmission. We may also use firewalls, access controls, secure servers, and authorised personnel restrictions to protect your information.
While we take appropriate security measures, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Consent
By submitting your information through this website, you consent to the collection, use, processing, storage, and transfer of your information as described in this Privacy Policy.
If we update this Privacy Policy, we will publish the revised version on this page. Your continued use of our website or services after changes are posted will indicate your acceptance of the updated Privacy Policy.
Your Rights as a Data Subject
In accordance with applicable UAE data protection laws, including the UAE Personal Data Protection Law where applicable, you may have certain rights in relation to your personal data, subject to legal conditions.
These rights may include:
Right of Access
You may request confirmation of whether we process your personal data and request access to that data.
Right to Rectification
You may request correction of inaccurate or incomplete personal information.
Right to Erasure
You may request deletion of your personal data where permitted by law.
Right to Restriction of Processing
You may request that we restrict the processing of your personal data under certain conditions.
Right to Data Portability
You may request to receive your personal data in a structured, commonly used, and machine-readable format where technically feasible.
Right to Object or Withdraw Consent
You may object to certain processing activities or withdraw consent where processing is based on consent.
To exercise any of these rights, please contact us using the details provided on our website.
Requests to Exercise Data Rights
When you submit a request regarding your personal data, we may ask for information to verify your identity. This helps ensure that personal data is only shared with you or with someone legally authorised to act on your behalf.
We may use your email address or other details already held in our records to verify your identity. In some cases, we may request additional information to process your request accurately.
For transparency and compliance, we may keep a secure record of data rights requests for a reasonable period as required by applicable law.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy or as required by law, regulatory obligations, insurance requirements, dispute resolution, or legitimate business purposes.
When your personal data is no longer required, we will securely delete, anonymise, or archive it in accordance with applicable requirements.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us through the contact details provided on our website.
Dubai Motor Insurance
Website: https://dubaimotorsinsurance.ae
Email: [Add your official privacy/contact email here]
Privacy Policy Version
Last updated: July 2026